BLOCKED-for-approval. This page is a draft. Details marked BLOCKED-for-approval are waiting for the founder, and the page is not legal advice until a lawyer has reviewed it.
← directa.produsa.app
Cancellation and Refund Policy
Directa · operated by Boit Technologies Pvt Ltd (Produsa Labs), Bengaluru, India [BLOCKED-for-approval: confirm the legal entity name and registered address] · Draft of 13 October 2026
Automatic credit refunds
You are never charged for a film you do not receive. If a render does not end in a delivered film, its charge returns to your credits automatically, without you asking. This covers:
- a film that fails our quality checks;
- the generation service being unavailable;
- any error or stall on our side.
Cancelling
- You can change or abandon a brief at any time before you approve it. Nothing more is charged. A storyboard already made is not refunded; your first one is free.
- For films with a frames review, cancelling at that step returns the full render charge to your credits.
- Once a film is delivered, its render charge is final. [BLOCKED-for-approval: decide whether you offer remakes or partial refunds after delivery]
Unused credits
[BLOCKED-for-approval: decide: are unused credits refundable to the original payment method? If yes, state the time limit and any deduction. If no, say so plainly.]
Payment problems
- If money left your account but no credits appeared, our payment system reconciles it automatically, usually within minutes. If it does not, write to us with your Razorpay payment ID.
- Approved refunds to your bank or card go back through Razorpay to the original payment method. [BLOCKED-for-approval: state the expected timeline, for example 5 to 7 working days]
- When a payment is refunded, the credits it bought are removed from your balance.
How to ask
Write to us from the email on your account (see the contact page) with your job number or payment ID. [BLOCKED-for-approval: response time you commit to]